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  • Shop Puppy
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  • The Scoop
  • The TLC Difference
  • FAQs
  • What are the main ingredients found in TLC Whole Cat Food?

    Our formula uses a unique blend of highly concentrated meat proteins including fresh chicken and Atlantic salmon. TLC Whole Life Cat Food packs high meat content for a biologically appropriate diet that leaves your kitty nourished and full longer, helping to maintain a healthy weight.

  • What does ‘All Life Stages’ mean?

    TLC Whole Life Cat Food has been formulated to meet AAFCO’s nutrient profiles for ‘All Life Stages’ meaning it has everything needed to support the growth and development of your kitten through to your adult cat. 

  • How does TLC Whole Life Cat Food support healthy urinary tract and digestive health?

    TLC Whole Life Natural Cat Food is formulated to reduce urine pH for urinary tract health. With low ash chicken, controlled magnesium, balanced phosphorous and calcium plus added cranberries for urinary tract health. Cranberries contain proanthocyanidin acid that blocks bacteria responsible for urinary tract infections.

    • Have questions about the quality ingredients used in TLC Whole Life Cat Food? Find every ingredient used in TLC and learn more about the nutritional benefits they have to offer by exploring our Ingredients Glossary.

    Satisfaction Guaranteed!

    • Try TLC, Risk-Free. Learn More About Our 100% Money Back Guarantee.

    Our TLC Pet Service Team is available Monday to Friday 8:30 AM est to 4:30 PM est.

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    © TLC Pet Food Inc. 2021

    Terms of Use

    Autoship Terms of Use

    Privacy Policy

    100% Money-Back Guarantee

    Try TLC Pet Food Risk Free

    We’re so confident that you and your pet will fall in love with TLC, we’re happy to let you try it, risk-free!

    If you or your pet are not happy with TLC’s products or service, simply contact our Pet Service Team by submitting a Request for Return and we will refund your purchase.

    All returns are subject to our Return Policy.

    Our TLC Pet Service Team will review and authorize qualified requests that meet the following provisions:

    • Product requesting to be returned must be part of the customer’s most recent order and requests must be made within 60 days of purchase
    • Product must be part of an order placed directly through TLC Pet Food (we will not accept returns for product purchased through a third party)

    Upon authorization, you will receive instruction via email on how to complete the return process. Please note, authorized returns must include the Return Authorization (RA) # on the outside of the shipping container and must be directed to the distribution centre noted in the authorization email.

    Any shipping costs incurred for a return to TLC are made at the purchaser’s expense.

    Refunds for authorized returns will be issued:

    • For returns received within 15 days from the date of authorization
    • Directly to the registered TLC accountholder and in the original tender used to pay for the order (ie., cash, credit card, etc.,)

    To initiate a return, please log into your account and locate your most recent order. Click ‘Request Return’. Please feel free to contact our Pet Service Team if you have any questions.

    Shipping & Delivery

    The following Shipping & Delivery policy applies to all orders placed through tlcpetfood.com. 

    Delivered Fresh. Delivered Free.

    TLC Pet Food offers FREE delivery to the 48 contiguous United States and across Canada.

    Shipping charges may apply to certain locations in Newfoundland and Labrador, P.E.I. and other remote and rural locations.

    Shipping charges, if applicable will be shown at checkout.

    TLC Pet Food does not ship to Alaska, Hawaii, or Nunavut at this time.

    Business Days

    All orders are shipped from a TLC distribution center Monday to Friday, excluding applicable statutory holidays.  

    Delivery Partners

    TLC works with Fedex and other trusted premium carriers to ensure our customers receive fast and reliable service.

    Signature is not required to have your TLC order delivered. Our delivery partners make every effort to leave your TLC order in a safe and secure location if no one is at home to receive the shipment.

    Lost or Stolen Shipments

    Once your order leaves TLC’s distribution centre, it is pursuant to a shipment contract and the risk of loss passes on to you. TLC Pet Food cannot be held liable for lost or stolen packages delivered by our delivery partners, however Our Dedicated Pet Service Team is ready and available to assist. Contact our team if you have any questions about your shipment.

    Tracking Your Order

    Tracking information for your order will be emailed to you when available.

    You may also contact our Pet Service Team to inquire about your order if tracking is unavailable.

    Delivery Times

    Delivery times for most locations are 2-3 business days and will vary depending on location. We recommend allowing up to 7 business days for delivery of your first shipment. 

    Delivery times can be impacted by things beyond our control including inclement weather, world events, service volumes etc.,  

    Shipping Locations

    Customers are provided the opportunity to review their order, including the shipping address being used for the order prior to processing payment. It is the customer’s responsibility to confirm the accuracy of the information being submitted at the time the order is placed. TLC is unable to stop or redirect a delivery once it has left our facility.