Everything you need to know about bringing home a new puppy. Check back regularly for the latest from the TLC Scoop!
TLC Pet Food shares ten fun ways to relieve puppy boredom from your own home while addressing their cognitive, physical, and emotional well-being.
TLC Pet Food helps give you tips to know if your pet is getting enough protein in the diet and what makes a premium-quality source of protein.
TLC Pet Food provides potential causes for changes in your dog’s stool, urine, or bathroom routine and how to help keep your dog happy and healthy!
Discover why TLC Pet Food includes both pre & probiotics in their food and considers them a must-have for your pet’s digestive health.
TLC Pet Food shares advice for picking the perfect toy for your puppy and how to know which toy is the suitable toy based on your puppy’s needs.
TLC Pet Food shares tips and advice for new puppy owners on safely and adequately bathing their new puppy and introducing them to a bathing routine.
TLC Pet Food discusses the different varieties of puppy shampoos and what to look for when choosing a shampoo for your puppy.
TLC Pet Food shares a recipe and instructions for DIY ice cube puppy treats that are easy to make and will have your puppy begging for more.
TLC Pet Food shares a grooming guide for new puppy parents that lays out the tips and tricks to grooming a puppy properly.
Our TLC Pet Service Team is available Monday to Friday 8:30 AM est to 4:30 PM est.
We’re so confident that you and your pet will fall in love with TLC, we’re happy to let you try it, risk-free!
If you or your pet are not happy with TLC’s products or service, simply contact our Pet Service Team by submitting a Request for Return and we will refund your purchase.
All returns are subject to our Return Policy.
Our TLC Pet Service Team will review and authorize qualified requests that meet the following provisions:
Upon authorization, you will receive instruction via email on how to complete the return process. Please note, authorized returns must include the Return Authorization (RA) # on the outside of the shipping container and must be directed to the distribution centre noted in the authorization email.
Any shipping costs incurred for a return to TLC are made at the purchaser’s expense.
Refunds for authorized returns will be issued:
To initiate a return, please log into your account and locate your most recent order. Click ‘Request Return’. Please feel free to contact our Pet Service Team if you have any questions.
The following Shipping & Delivery policy applies to all orders placed through tlcpetfood.com.
Delivered Fresh. Delivered Free.
TLC Pet Food offers FREE delivery to the 48 contiguous United States and across Canada.
Shipping charges may apply to certain locations in Newfoundland and Labrador, P.E.I. and other remote and rural locations.
Shipping charges, if applicable will be shown at checkout.
TLC Pet Food does not ship to Alaska, Hawaii, or Nunavut at this time.
Business Days
All orders are shipped from a TLC distribution center Monday to Friday, excluding applicable statutory holidays.
Delivery Partners
TLC works with Fedex and other trusted premium carriers to ensure our customers receive fast and reliable service.
Signature is not required to have your TLC order delivered. Our delivery partners make every effort to leave your TLC order in a safe and secure location if no one is at home to receive the shipment.
Lost or Stolen Shipments
Once your order leaves TLC’s distribution centre, it is pursuant to a shipment contract and the risk of loss passes on to you. TLC Pet Food cannot be held liable for lost or stolen packages delivered by our delivery partners, however Our Dedicated Pet Service Team is ready and available to assist. Contact our team if you have any questions about your shipment.
Tracking Your Order
Tracking information for your order will be emailed to you when available.
You may also contact our Pet Service Team to inquire about your order if tracking is unavailable.
Delivery Times
Delivery times for most locations are 2-3 business days and will vary depending on location. We recommend allowing up to 7 business days for delivery of your first shipment.
Delivery times can be impacted by things beyond our control including inclement weather, world events, service volumes etc.,
Shipping Locations
Customers are provided the opportunity to review their order, including the shipping address being used for the order prior to processing payment. It is the customer’s responsibility to confirm the accuracy of the information being submitted at the time the order is placed. TLC is unable to stop or redirect a delivery once it has left our facility.
