If you have forgotten your password or attempted to previously create an account but received an error, please visit the Forgot Password page. Enter the email address you use to log in to the TLC website. If an account exists for the email address entered, a link will be sent to your inbox (please ensure that firstname.lastname@example.org is a trusted sender for your inbox and check spam if you do not receive the link within 10 minutes). Click the link to create a new password. New passwords will be accepted when they meet the following criteria:
- 8 characters in length
- have at least 1 number
- have at least 1 uppercase letter
- have at least 1 lowercase letter
- have at least 1 special character
If you receive an error that your email address cannot be found, your TLC account may be under another email address. If you think you are receiving this error by mistake, please contact the TLC Pet Service team for assistance.