Check to make sure you are using the email address associated with your TLC account.
If you forget your password or receive an error that you are using the wrong email address and password combination, please visit the Forgot Password page and enter your email address to trigger a reset link to your inbox. If you do not receive a reset email, please check your spam. If the email can not be found there, it’s possible your email provider is preventing the email from being received. Please follow directions from your email provider and add TLC Pet Food as a trusted sender also known as ‘whitelisting’ (email@example.com and firstname.lastname@example.org).
Some email providers will place the reset link at the bottom of the email template. Please expand the email to find the reset link.
If you receive an error that your account does not exist and you believe this is a mistake, please contact our Pet Service Team here. Provide our Service Team with information about the error you are receiving and they will be happy to assist you in gaining access to your account.