We are confident you and your pet will fall in love with our premium quality products and service. If for whatever reason you are not satisfied, you may submit a Request for Return within 60 days of purchase. Our TLC Pet Service Team will review and authorize qualified requests that meet the following provisions:
- Product requesting to be returned must be part of the customer’s most recent order and requests must be made within 60 days of purchase
- Product must be part of an order placed directly through TLC Pet Food (we will not accept returns for product purchased through a third party)
Upon authorization, you will receive instruction via email on how to complete the return process. Please note, authorized returns must include the Return Authorization (RA) # on the outside of the shipping container and must be directed to the distribution centre noted in the authorization email. Any shipping costs incurred for a return to TLC are made at the purchaser’s expense.
Refunds will be issued:
- For authorized returns that are received within 15 days from the issuance of the Return.
- Directly to the registered TLC accountholder
- In the form of the original payment made for the order (ie., cash, credit card, etc.,). Note, we must issue the refund to the exact payment method used to place the order.
To complete a Request for Return, click “Request Refund” beneath your most recent order and fill out the form. The form to request a refund will only appear beneath qualified orders.
