Delivered Fresh. Delivered Free.

Paw Partner Program

The TLC Paw Partner Program combines our proven formulas with incredible rewards. 

Discover TLC Pet Food’s premium quality, meat-focused formulas and enjoy the difference ingredients you trust can make for the pets in your care.

As a qualified Paw Partner, you will share your trusted experience with your network of pet owners, friends, and family to help spread the word about TLC Pet Food.

Earn rewards for sharing your expertise as a qualified Paw Partner every time your referrals place an order!

How It Works

Once approved for the program, you will be given access to your TLC Paw Partner Account and a unique link for your own dedicated TLC web page that you can share with your network.
 
When your referrals visit your webpage and place their first order with TLC, they will automatically be linked to your Paw Partner account. As a qualified Paw Partner, you will earn points from every purchase your referral makes.
 
You will have access to apply your points against your own TLC purchases.

Earning Paw Partner Points

Qualified Paw Partners will have the chance to earn points when their followers and pet parents in their network purchase TLC! 
 
10 Pet Pro Points = $1

TLC Product Point Value

If your referral orders 1 x 30 lb Case of Whole Life Puppy Food you would receive 50 points ($5)
 
If your referral orders 1 x 30 lb Case of Whole Life Dog Food you would receive 50 points ($5)
 
If your referral orders 1 x 15 lb Case of Whole Life Cat Food you would receive 40 points ($4)
 
If your referral orders 1 x 5 lb Whole Life Dog Biscuit Bag you would receive 20 points ($2)
 
If your referral orders 1 x 20 lb Whole Life Dog Biscuit Box you would receive 40 points ($4)

100% Money-Back Guarantee

Try TLC Pet Food Risk Free

We’re so confident that you and your pet will fall in love with TLC, we’re happy to let you try it, risk-free!

If you or your pet are not happy with TLC’s products or service, simply contact our Pet Service Team by submitting a Request for Return and we will refund your purchase.

All returns are subject to our Return Policy.

Our TLC Pet Service Team will review and authorize qualified requests that meet the following provisions:

Upon authorization, you will receive instruction via email on how to complete the return process. Please note, authorized returns must include the Return Authorization (RA) # on the outside of the shipping container and must be directed to the distribution centre noted in the authorization email.

Any shipping costs incurred for a return to TLC are made at the purchaser’s expense.

Refunds for authorized returns will be issued:

To initiate a return, please log into your account and locate your most recent order. Click ‘Request Return’. Please feel free to contact our Pet Service Team if you have any questions.

Shipping & Delivery

The following Shipping & Delivery policy applies to all orders placed through tlcpetfood.com. 

Delivered Fresh. Delivered Free.

TLC Pet Food offers FREE delivery to the 48 contiguous United States and across Canada.

Shipping charges may apply to certain locations in Newfoundland and Labrador, P.E.I. and other remote and rural locations.

Shipping charges, if applicable will be shown at checkout.

TLC Pet Food does not ship to Alaska, Hawaii, or Nunavut at this time.

Business Days

All orders are shipped from a TLC distribution center Monday to Friday, excluding applicable statutory holidays.  

Delivery Partners

TLC works with Fedex and other trusted premium carriers to ensure our customers receive fast and reliable service.

Signature is not required to have your TLC order delivered. Our delivery partners make every effort to leave your TLC order in a safe and secure location if no one is at home to receive the shipment.

Lost or Stolen Shipments

Once your order leaves TLC’s distribution centre, it is pursuant to a shipment contract and the risk of loss passes on to you. TLC Pet Food cannot be held liable for lost or stolen packages delivered by our delivery partners, however Our Dedicated Pet Service Team is ready and available to assist. Contact our team if you have any questions about your shipment.

Tracking Your Order

Tracking information for your order will be emailed to you when available.

You may also contact our Pet Service Team to inquire about your order if tracking is unavailable.

Delivery Times

Delivery times for most locations are 2-3 business days and will vary depending on location. We recommend allowing up to 7 business days for delivery of your first shipment. 

Delivery times can be impacted by things beyond our control including inclement weather, world events, service volumes etc.,  

Shipping Locations

Customers are provided the opportunity to review their order, including the shipping address being used for the order prior to processing payment. It is the customer’s responsibility to confirm the accuracy of the information being submitted at the time the order is placed. TLC is unable to stop or redirect a delivery once it has left our facility.