Is TLC Pet Food Sold on eBay? A Warning About Unauthorized Sellers

TLC Pet Food is sold exclusively online through our website at tlcpetfood.com. Listings on third-party sites, like eBay, could be fraudulent. Learn what you need to know and how to protect yourself.

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TLC Pet Food Is NOT Sold on eBay — Here’s Why That Matters

We’ve recently become aware of TLC-branded listings appearing on third-party sites, such as eBay. These listings are not authorized by TLC Pet Food and could be associated with fraudulent activity and improper product handling.

Beware of “Reseller Scams”

Listings for TLC Pet Food on third-party websites are often part of what’s known as a reseller scam. The “seller” does not actually have TLC product on-hand and puts innocent buyers at risk. Here’s how it works and what to be aware of:

They list TLC products at an unusually low price to attract buyers.

Photos and descriptions are copied from the internet, and do not reflect actual inventory.

A buyer places an order, providing their real name, shipping address, and contact information to the third-party platform.

The scammer then uses that same personal information to create an account on a TLC website and attempts to place a real TLC order using a stolen or unauthorized credit card.

If the fraudulent payment is successful, the scammer keeps your money, TLC ships a real order to your address, and the legitimate cardholder later disputes the charge.

This process links your name and contact information to a fraudulent transaction, even though you were unaware of what was happening.

When TLC identifies a fraudulent order, we cancel it immediately to protect the true cardholder. Unfortunately, the scammer still keeps the money you paid through the third-party site — leaving you without your purchase, out the money you paid, and with your personal information tied to a fraudulent transaction.

Where to Safely Purchase TLC Pet Food

The only authorized place to purchase TLC Pet Food is through our website tlcpetfood.com.

When You Purchase With Us, You Can Feel Certain:

Your Information Is Secure and Protected

We use a secure, industry-standard encrypted checkout process and strict fraud-prevention tools to keep your data safe. Your personal and payment information is never shared with third parties or used without your consent.

You Will Receive Freshly Made, Quality Product

Every bag of TLC Pet Food is made fresh and shipped to your door from our controlled distribution centers. You can feel confident your pet’s food has passed stringent quality control and safety processes before making its way to you.

Your Order Is Backed by TLC’s Pet Service Team

Every purchase made through TLC Pet Food is backed by support from our Pet Service Team. They’re happy to help answer questions, offer guidance, and support — only available for purchases made through our website.

If You Believe You’ve Purchased From a Fraudulent Reseller

If you think you may have purchased TLC Pet Food through an unauthorized seller (NOT through tlcpetfood.com) or may have unknowingly been involved in a reseller scam, here are the steps we recommend:

🚨 Contact the Marketplace Immediately

Report the listing and request a refund through the platform where you made the purchase (eBay, Facebook Marketplace, etc.).

Most platforms have buyer protection policies for fraudulent or misleading listings.

🚨 Review and Monitor Your Transaction History Carefully

Report the transaction as suspicious or fraudulent if needed and carefully monitor transactions for unauthorized activity. Follow your bank’s instructions if fraudulent activity is suspected.

🚨 Forward Suspicious Listings to TLC

If you come across an unauthorized TLC listing, receive suspicious communication, or are unsure whether you’ve purchased from a fraudulent reseller, contact our Pet Service Team:

petservice@tlcpetfood.com

1-877-328-8400

Our team actively works to remove unauthorized listings as we are made aware of them and we appreciate your support in helping protect the TLC community at large!