Pets are like family, and you want to know that you’re providing them with the best possible care, including choosing the right food and nutrition. We lay out answers to the most common questions we receive from caring pet owners below. Have a
All TLC Pet Food is carefully formulated by professionally trained nutritionists holding degrees in Animal Science and Nutrition.
YES. TLC Pet Food has been made to meet AAFCO nutrient profiles. Visit our product pages for Puppy, Dog, and Cat Food to see the AAFCO statement for each formula.
Yes. All TLC Whole Life Pet Food undergoes comprehensive analysis completed by independent laboratories, including feeding trials following AAFCO guidelines.
TLC Pet Food is produced in a plant located in Ontario, Canada.
Our plant is fully committed to a stringent and scheduled set of quality and performance standards. All ingredients brought to the plant undergo careful inspection and testing and can only enter the plant once approved. Quality and safety assurances are continued throughout our food’s cooking process and packaging, helping safeguard against potential cross-contamination. TLC’s plants are USDA, FDA, and CFIA certified, with government-certified in-house laboratories, testing for vomitoxin, aflatoxin, and Enterobacteriaceae, along with NIR (Near Infrared) confirmation of nutritional integrity.
NO. TLC Whole Life Pet Food includes ancient whole grains rich in vitamins, dietary fiber, and essential amino acids. Unfortunately, many grain-free formulas replace whole grains using vegetable-based protein sources and reduce quality meat-based protein in the formula.
All TLC Pet Food has been formulated with your pet’s ancestral diet in mind. TLC uses high-quality meat-based protein sources like Atlantic Salmon, farm fresh chicken and New Zealand lamb. You can learn more about the ingredients used in TLC formulas by visiting our Ingredients Glossary.
NO. Every food ingredient used in TLC Pet Food is carefully chosen from trusted sources and farms. Most of our ingredients are sourced in Canada and the U.S. except for our quality lamb ingredients, arriving from New Zealand, chosen for its superior quality, and Atlantic Salmon, sourced from sustainable fisheries out of Norway.
Still have nutrition questions? please feel free to reach out to our dedicated Pet Service Team and they’ll be happy to assist.
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Our TLC Pet Service Team is available Monday to Friday 8:30 AM est to 4:30 PM est.
We’re so confident that you and your pet will fall in love with TLC, we’re happy to let you try it, risk-free!
If you or your pet are not happy with TLC’s products or service, simply contact our Pet Service Team by submitting a Request for Return and we will refund your purchase.
All returns are subject to our Return Policy.
Our TLC Pet Service Team will review and authorize qualified requests that meet the following provisions:
Upon authorization, you will receive instruction via email on how to complete the return process. Please note, authorized returns must include the Return Authorization (RA) # on the outside of the shipping container and must be directed to the distribution centre noted in the authorization email.
Any shipping costs incurred for a return to TLC are made at the purchaser’s expense.
Refunds for authorized returns will be issued:
To initiate a return, please log into your account and locate your most recent order. Click ‘Request Return’. Please feel free to contact our Pet Service Team if you have any questions.
The following Shipping & Delivery policy applies to all orders placed through tlcpetfood.com.
Delivered Fresh. Delivered Free.
TLC Pet Food offers FREE delivery to the 48 contiguous United States and across Canada.
Shipping charges may apply to certain locations in Newfoundland and Labrador, P.E.I. and other remote and rural locations.
Shipping charges, if applicable will be shown at checkout.
TLC Pet Food does not ship to Alaska, Hawaii, or Nunavut at this time.
Business Days
All orders are shipped from a TLC distribution center Monday to Friday, excluding applicable statutory holidays.
Delivery Partners
TLC works with Fedex and other trusted premium carriers to ensure our customers receive fast and reliable service.
Signature is not required to have your TLC order delivered. Our delivery partners make every effort to leave your TLC order in a safe and secure location if no one is at home to receive the shipment.
Lost or Stolen Shipments
Once your order leaves TLC’s distribution centre, it is pursuant to a shipment contract and the risk of loss passes on to you. TLC Pet Food cannot be held liable for lost or stolen packages delivered by our delivery partners, however Our Dedicated Pet Service Team is ready and available to assist. Contact our team if you have any questions about your shipment.
Tracking Your Order
Tracking information for your order will be emailed to you when available.
You may also contact our Pet Service Team to inquire about your order if tracking is unavailable.
Delivery Times
Delivery times for most locations are 2-3 business days and will vary depending on location. We recommend allowing up to 7 business days for delivery of your first shipment.
Delivery times can be impacted by things beyond our control including inclement weather, world events, service volumes etc.,
Shipping Locations
Customers are provided the opportunity to review their order, including the shipping address being used for the order prior to processing payment. It is the customer’s responsibility to confirm the accuracy of the information being submitted at the time the order is placed. TLC is unable to stop or redirect a delivery once it has left our facility.
