Our TLC Pet Service Team is available Monday to Friday 8:30 AM est to 4:30 PM est.
TLC Pet Food has had one goal since our founding in 1994; to offer well-balanced, life-enhancing pet food formulas using only the highest quality ingredients. Having secured some of the leading pet nutritionists in North America, our Whole Life Dog Food formula was one of the first to list highly concentrated meat-based proteins as the first two ingredients. Free of artificial flavors, colors, and preservatives, our original recipe offered pet parents a pet food they could trust with a taste their pets loved.
Over the years we’ve added to our Whole Life Pet Food™ family, introducing premium quality cat food, puppy food and dog biscuits. Our company continues to grow across Canada and the U.S., thanks almost entirely to word-of-mouth testimonials from our happy customers. You won’t find TLC in stores, our food is sold exclusively online, made fresh, packaged, and shipped FREE directly to your doorstep. A lot has changed since we started our journey a long time ago but our mission and commitment to our customers remain the same.
The love we have for our pets lasts a lifetime and here at TLC, we believe in providing superior quality pet food to help pets live longer happier lives.
TLC Whole Life Pet Food™ has been made by caring pet owners who understand the important role our pets play in our lives. See what sets TLC’s premium quality Puppy, Dog, Cat Food and Biscuits apart from other formulas available today. Feel confident choosing TLC risk-free thanks to our 100% Money-Back Guarantee.
Formulated by professionally trained nutritionists, every ingredient used in our Whole Life Pet Food has been chosen for its nutritional benefits. The first ingredient in every TLC formula is superior quality meat, mirroring your pet’s ancestral diet. Diets rich in quality proteins deliver essential amino acids and are linked to reduced risk of heart disease, improved cholesterol levels, proper weight management and an increase in lean muscle development.
Ingredients used in TLC Pet Food have been thoughtfully selected from responsible farms and suppliers. TLC never compromises when it comes to quality, choosing only the best ingredients available for each of our Whole Life Pet Food™ recipes. Check out our premium quality puppy, dog and cat food recipes today!
TLC Pet Food is made to meet AAFCO’s nutrient profiles for growth and maintenance. TLC can be fed to dogs and cats of all breeds and sizes. When you purchase our Whole Life Pet Food™ formulas you join the TLC Family, a group of long-term, happy and satisfied customers. See what others are saying about TLC!
TLC Pet Food has headquarters in Ontario, Canada and New York, United States.
We’re so confident that you and your pet will fall in love with TLC, we’re happy to let you try it, risk-free!
If you or your pet are not happy with TLC’s products or service, simply contact our Pet Service Team by submitting a Request for Return and we will refund your purchase.
All returns are subject to our Return Policy.
Our TLC Pet Service Team will review and authorize qualified requests that meet the following provisions:
Upon authorization, you will receive instruction via email on how to complete the return process. Please note, authorized returns must include the Return Authorization (RA) # on the outside of the shipping container and must be directed to the distribution centre noted in the authorization email.
Any shipping costs incurred for a return to TLC are made at the purchaser’s expense.
Refunds for authorized returns will be issued:
The following Shipping & Delivery policy applies to all orders placed through tlcpetfood.com.
Delivered Fresh. Delivered Free.
TLC Pet Food offers FREE delivery to the 48 contiguous United States and across Canada.
Shipping charges may apply to certain locations in Newfoundland and Labrador, P.E.I. and other remote and rural locations.
Shipping charges, if applicable will be shown at checkout.
TLC Pet Food does not ship to Alaska, Hawaii, or Nunavut at this time.
All orders are shipped from a TLC distribution center Monday to Friday, excluding applicable statutory holidays.
TLC works with Fedex and other trusted premium carriers to ensure our customers receive fast and reliable service.
Signature is not required to have your TLC order delivered. Our delivery partners make every effort to leave your TLC order in a safe and secure location if no one is at home to receive the shipment.
Lost or Stolen Shipments
Once your order leaves TLC’s distribution centre, it is pursuant to a shipment contract and the risk of loss passes on to you. TLC Pet Food cannot be held liable for lost or stolen packages delivered by our delivery partners, however Our Dedicated Pet Service Team is ready and available to assist. Contact our team if you have any questions about your shipment.
Tracking Your Order
Tracking information for your order will be emailed to you when available.
You may also contact our Pet Service Team to inquire about your order if tracking is unavailable.
Delivery times for most locations are 2-3 business days and will vary depending on location. We recommend allowing up to 7 business days for delivery of your first shipment.
Delivery times can be impacted by things beyond our control including inclement weather, world events, service volumes etc.,
Customers are provided the opportunity to review their order, including the shipping address being used for the order prior to processing payment. It is the customer’s responsibility to confirm the accuracy of the information being submitted at the time the order is placed. TLC is unable to stop or redirect a delivery once it has left our facility.