Our TLC Pet Service Team is available Monday to Friday 8:30 AM est to 4:30 PM est.
Please read these terms carefully.
TLC Pet Food’s Autoship program allows you to schedule ongoing shipments including your favorite TLC products according to your pet’s individual needs. Your Autoship schedule will automatically create and process payment for orders based on your chosen frequency. You may include any eligible TLC product in any quantity with the ability to adjust your frequency and/or Next Shipment Date on a one-time or ongoing basis, add or remove products and/or redirect shipments as needed.
In addition to the benefits noted above, TLC Pet Food may offer incentives for opting into Autoship including but not limited to discounts., etc.,
TLC Pet Food reserves the right to amend the benefits noted above at any time.
When you opt into using the TLC Autoship program and/or schedule your first order using Autoship, you will receive an emailed confirmation detailing the items included in your Autoship, including the regular price of the items included in your Autoship at the time the schedule was created, the frequency of your scheduled shipments, the default shipping address associated with your TLC account and the default payment method associated with your TLC account.
When opting into Autoship while placing an order, you will have the opportunity to review your order and Autoship details prior to checkout. Your selected payment method will be charged at the time your order is placed. Your Autoship schedule will then automatically create orders according to your chosen frequency on an ongoing basis, with your default payment method being processed for payment the morning your order ships until your Autoship is adjusted or canceled. Your order will be shipped to the default shipping address associated with your account.
You will receive notification of upcoming shipments 3 days in advance. Your Autoship can be adjusted, paused, or canceled at any time before 11:59 PM est on the day before your order is scheduled to ship. If you do not update or cancel your Autoship before the cut-off, your order will be generated and processed for payment.
You may contact the TLC Pet Service Team available Mon-Fri 8:30 AM est to 4:30 PM est should you have any questions regarding your order by phone at 1-877-328-8400 or through our designated contact form available here.
TLC Pet Food may need to occasionally change shipment dates for Autoship orders as a course of managing logistics and operations and to prevent delays in delivery. You will be notified via email when your order ships.
The regular price of the items included in your Autoship is identified when you opt in to TLC’s Autoship program. From time to time, TLC products may experience small adjustments in price. We will make every attempt to contact you by email in advance of any change in price. Your Autoship orders are subject to state and local sales tax and/or any applicable shipping fees based on the default shipping address associated with your account. You may be eligible for periodic discounts applicable to Autoship orders. It is your responsibility to redeem any eligible discounts in order to have them applied to upcoming shipments.
The default payment method associated with your TLC account will be processed for payment on the date your order is scheduled to ship. Should payment fail for any reason you will receive notification by email and will be given an opportunity to update your payment method. We will hold your order for up to 3 days after the original ship date or until a valid payment method is added to your TLC account. If TLC is unable to reach you and/or payment is not received 3 days from the original ship date, TLC Pet Food will cancel the order. Your Autoship schedule will remain intact until it is canceled.
You can manage your Autoship schedule, including cancelation by visiting the Autoship section of your account, found here.
TLC may change the Terms as described, including the conditions and limitations herein at any time without notice to you. If any change is found invalid, void or unenforceable for any reason, that change is severable and does not affect the remaining terms and conditions. Your continued participation in the Autoship program after these changes have been implemented will constitute acceptance of these changes. Should you not agree with the terms as they are laid out, you may cancel your Autoship schedule at any time.
TLC may cancel your Autoship schedule at any time without notice. You will only be charged for orders that are shipping to you. TLC Pet Food delivers to the (48) contiguous US states and across Canada. Your participation in the Autoship program is intended for the primary account holder and cannot be transferred to any third party without authorization from TLC. All returns are subject to TLC’s return policy.
We’re so confident that you and your pet will fall in love with TLC, we’re happy to let you try it, risk-free!
If you or your pet are not happy with TLC’s products or service, simply contact our Pet Service Team by submitting a Request for Return and we will refund your purchase.
All returns are subject to our Return Policy.
Our TLC Pet Service Team will review and authorize qualified requests that meet the following provisions:
Upon authorization, you will receive instruction via email on how to complete the return process. Please note, authorized returns must include the Return Authorization (RA) # on the outside of the shipping container and must be directed to the distribution centre noted in the authorization email.
Any shipping costs incurred for a return to TLC are made at the purchaser’s expense.
Refunds for authorized returns will be issued:
The following Shipping & Delivery policy applies to all orders placed through tlcpetfood.com.
Delivered Fresh. Delivered Free.
TLC Pet Food offers FREE delivery to the 48 contiguous United States and across Canada.
Shipping charges may apply to certain locations in Newfoundland and Labrador, P.E.I. and other remote and rural locations.
Shipping charges, if applicable will be shown at checkout.
TLC Pet Food does not ship to Alaska, Hawaii, or Nunavut at this time.
All orders are shipped from a TLC distribution center Monday to Friday, excluding applicable statutory holidays.
TLC works with Fedex and other trusted premium carriers to ensure our customers receive fast and reliable service.
Signature is not required to have your TLC order delivered. Our delivery partners make every effort to leave your TLC order in a safe and secure location if no one is at home to receive the shipment.
Lost or Stolen Shipments
Once your order leaves TLC’s distribution centre, it is pursuant to a shipment contract and the risk of loss passes on to you. TLC Pet Food cannot be held liable for lost or stolen packages delivered by our delivery partners, however Our Dedicated Pet Service Team is ready and available to assist. Contact our team if you have any questions about your shipment.
Tracking Your Order
Tracking information for your order will be emailed to you when available.
You may also contact our Pet Service Team to inquire about your order if tracking is unavailable.
Delivery times for most locations are 2-3 business days and will vary depending on location. We recommend allowing up to 7 business days for delivery of your first shipment.
Delivery times can be impacted by things beyond our control including inclement weather, world events, service volumes etc.,
Customers are provided the opportunity to review their order, including the shipping address being used for the order prior to processing payment. It is the customer’s responsibility to confirm the accuracy of the information being submitted at the time the order is placed. TLC is unable to stop or redirect a delivery once it has left our facility.