To create an Autoship schedule, check 'Yes! Schedule My Orders Using Autoship' for the product you'd like to ship automatically. Select a frequency, using the Autoship calculator if you need assistance and click 'Add to Cart'. If you opt into Autoship for multiple products using the same frequency, we will create a single Autoship schedule. If you select varying frequencies for multiple products, you will have multiple Autoship schedules created for each frequency. You will have an opportunity to review your Autoship schedule(s) during checkout and will receive confirmation once you have submitted your order with Autoship.
Your Autoship orders will be processed for payment the morning they are expected to ship.
Yes! You can create as many Autoship schedules as you need, including creating multiple Autoship schedules for different pets with different needs. Each Autoship schedule is assigned an ID to assist you in managing multiple schedules. Log in to your TLC account and view your Autoship schedules here.
To create a new schedule, check 'Yes! Schedule My Orders Using Autoship', select your preferred frequency and add the item to your cart. Complete checkout and your new Autoship will be created. You will receive notification ahead of shipment for all of your configured Autoship schedules. Autoship orders use the default payment method and default shipping address on your account the morning your Autoship is scheduled to ship.
Yes! Your Autoship schedule can easily be adjusted by visiting the Autoship tab under "Manage Account". You will receive email reminders about your upcoming orders and can make any necessary changes to the frequency, products, or shipping information up to 11:59 PM EST the day before your order is scheduled to ship.
To delay your Autoship for any reason, you can change the 'Next Shipment Date'. This will change your shipment date for one instance and can be used to delay your shipment. The frequency can also be updated to change future shipments. Frequency is always calculated from the 'Next Autoship Date'.
You can create an autoship schedule by selecting "YES schedule my order using Autoship" on the desired product and selecting a frequency from the drop down menu. If you are unsure of what frequency would be right for your pet use our Autoship Calculator to view our recommendation. Add the product/autoship to your cart and complete the checkout process.
TLC Autoship is a flexible and convenient delivery tool that allows you to create an automatic schedule for your pet's orders. Choose a shipment frequency that works best for you and your pet and never worry about forgetting to place an order!
