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  • Shop Puppy
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If You Had An Existing TLC Account Before November 1, 2021

If You Are New To TLC Or Have Successfully Accessed Your Account, Return To The Home Page & Continue Your Visit

On November 1, 2021 TLC Pet Food transitioned to a new website. Existing customers had an account migrated to the new website. If you have not accessed your account or are experiencing an error, please read the following carefully:

If You Were An Existing TLC Customer Before November 1, 2021:

You can log in using the email address and password used on the previous website. The new log in page can be found here. If you experience an error or have forgotten your password, please visit the Forgot Password page. Enter your email address and a reset link will be sent to your inbox to reset your password. If you receive an error that your account does not exist and you think this is a mistake, please click to contact Pet Service and provide them with the error you received here. If you do not receive the reset link, please check your spam folder and follow the instructions from your email provider to add TLC Pet Food as a ‘trusted sender’ (aka ‘whitelisting’). 

For more information about the new website, check out our FAQ page.

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Our TLC Pet Service Team is available Monday to Friday 8:30 AM est to 4:30 PM est.

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© TLC Pet Food Inc. 2021

Terms of Use

Autoship Terms of Use

Privacy Policy

100% Money-Back Guarantee

Try TLC Pet Food Risk Free

We’re so confident that you and your pet will fall in love with TLC, we’re happy to let you try it, risk-free!

If you or your pet are not happy with TLC’s products or service, simply contact our Pet Service Team by submitting a Request for Return and we will refund your purchase.

All returns are subject to our Return Policy.

Our TLC Pet Service Team will review and authorize qualified requests that meet the following provisions:

  • Product requesting to be returned must be part of the customer’s most recent order and requests must be made within 60 days of purchase
  • Product must be part of an order placed directly through TLC Pet Food (we will not accept returns for product purchased through a third party)

Upon authorization, you will receive instruction via email on how to complete the return process. Please note, authorized returns must include the Return Authorization (RA) # on the outside of the shipping container and must be directed to the distribution centre noted in the authorization email.

Any shipping costs incurred for a return to TLC are made at the purchaser’s expense.

Refunds for authorized returns will be issued:

  • For returns received within 15 days from the date of authorization
  • Directly to the registered TLC accountholder and in the original tender used to pay for the order (ie., cash, credit card, etc.,)

To initiate a return, please log into your account and locate your most recent order. Click ‘Request Return’. Please feel free to contact our Pet Service Team if you have any questions.

Shipping & Delivery

The following Shipping & Delivery policy applies to all orders placed through tlcpetfood.com. 

Delivered Fresh. Delivered Free.

TLC Pet Food offers FREE delivery to the 48 contiguous United States and across Canada.

Shipping charges may apply to certain locations in Newfoundland and Labrador, P.E.I. and other remote and rural locations.

Shipping charges, if applicable will be shown at checkout.

TLC Pet Food does not ship to Alaska, Hawaii, or Nunavut at this time.

Business Days

All orders are shipped from a TLC distribution center Monday to Friday, excluding applicable statutory holidays.  

Delivery Partners

TLC works with Fedex and other trusted premium carriers to ensure our customers receive fast and reliable service.

Signature is not required to have your TLC order delivered. Our delivery partners make every effort to leave your TLC order in a safe and secure location if no one is at home to receive the shipment.

Lost or Stolen Shipments

Once your order leaves TLC’s distribution centre, it is pursuant to a shipment contract and the risk of loss passes on to you. TLC Pet Food cannot be held liable for lost or stolen packages delivered by our delivery partners, however Our Dedicated Pet Service Team is ready and available to assist. Contact our team if you have any questions about your shipment.

Tracking Your Order

Tracking information for your order will be emailed to you when available.

You may also contact our Pet Service Team to inquire about your order if tracking is unavailable.

Delivery Times

Delivery times for most locations are 2-3 business days and will vary depending on location. We recommend allowing up to 7 business days for delivery of your first shipment. 

Delivery times can be impacted by things beyond our control including inclement weather, world events, service volumes etc.,  

Shipping Locations

Customers are provided the opportunity to review their order, including the shipping address being used for the order prior to processing payment. It is the customer’s responsibility to confirm the accuracy of the information being submitted at the time the order is placed. TLC is unable to stop or redirect a delivery once it has left our facility.