Delivered Fresh. Delivered Free.

Experience the Convenience of TLC Autoship

Quality Nutrition, made easy.

TLC Autoship is a flexible and convenient tool that allows you to schedule your orders according to your pet’s individual needs. Enjoy automatic deliveries shipped FREE to you!

Receive reminders about your upcoming orders and make any necessary changes up to 24 hours before your order ships. 

Try TLC Autoship today at no extra cost and cancel your schedule at any time!

FLEXIBLE SCHEDULING

DELIVERED FRESH. DELIVERED FREE.

ADJUST ANY TIME

NEVER RUN OUT OF FOOD

Take the Worry Away & Schedule Your Orders Using Autoship

Orders scheduled using Autoship are subject to our Autoship Terms Of Use

  • Can I have my Autoship orders shipped somewhere else?

    Yes! You can ship your Autoship orders anywhere TLC Pet Food is delivered (including most places across the 48 contiguous United States and 9 provinces in Canada).

    To have an Autoship order delivered to another location other than your regular shipping destination (like a vacation home or your place of work), all you need to do is update your Default Shipping Address ahead of your Next Autoship Date.

    Add the address you wish to have your next Autoship order sent to and make click 'Make Preferred'.

    Your default shipping address will appear with a star icon and be labeled 'Preferred Address'.

    Remember to update your preferences as required. Your Autoship orders will always be shipped to the default Preferred Address set on your account the morning your Autoship order is scheduled to ship.

    Update Your Preferred Address
  • Can I cancel Autoship any time?

    YES! You have complete control to manage your Autoship through your online TLC account. Find your active Autoship schedules by visiting the Autoship tab under My Account.

    Click 'Cancel' on the Autoship schedule you wish to Cancel and all future shipments will end. You have until midnight eastern standard time to cancel an Autoship scheduled to ship that day. If your order has already been created and processed for payment and you no longer need the shipment, contact Pet Service and they will do their best to prevent shipment and refund your order.

    You will be notified that your Autoship has successfully been canceled.

  • Where can I manage my Autoship schedule?

    After opting in to Autoship, log in to your TLC account and manage your Autoship schedule here: https://tlcpetfood.com/my-account/autoship/

    You may update your Next Autoship Date, change your frequency, add or remove products and quantity at any time.

    To cancel your Autoship, click 'Cancel Autoship'. You will receive confirmation your Autoship has been canceled.

    You have until midnight of the morning your order is scheduled to ship to make adjustments or cancel. Contact our Pet Service Team at any time by clicking 'Need Help with Your Autoship' and completing the form.

  • How do I create an Autoship Schedule?

    To create an Autoship schedule, check 'Yes! Schedule My Orders Using Autoship' for the product you'd like to ship automatically.

    Select a frequency, using the Autoship calculator if you need assistance and click 'Add to Cart'. If you opt into Autoship for multiple products using the same frequency, we will create a single Autoship schedule. If you select varying frequencies for multiple products, you will have multiple Autoship schedules created for each frequency.

    You will have an opportunity to review and adjust your Autoship schedule(s) during checkout and will receive confirmation once you have submitted your order with Autoship.

    Once you have submitted an Autoship schedule, you will manage your schedule from within your account. Log in to your TLC account and visit https://tlcpetfood.com/my-account/autoship to view your active schedules.

  • When will I be charged for orders created through Autoship?

    Your Autoship orders will be processed for payment the morning they are expected to ship.

  • Can I create more than one Autoship for different pets or products?

    Yes! You can create as many Autoship schedules as you need, including creating multiple Autoship schedules for different pets with different needs. Each Autoship schedule is assigned an ID to assist you in managing multiple schedules. Log in to your TLC account and view your Autoship schedules here.

    To create a new schedule, check 'Yes! Schedule My Orders Using Autoship', select your preferred frequency and add the item to your cart. Complete checkout and your new Autoship will be created. You will receive notification ahead of shipment for all of your configured Autoship schedules. Autoship orders use the default payment method and default shipping address on your account the morning your Autoship is scheduled to ship.

  • How do I speed up, slow down or cancel my Autoship?

    Yes! Your Autoship schedule can easily be adjusted by visiting the Autoship tab under "Manage Account".

    You will receive email reminders about your upcoming orders and can make any necessary changes to the frequency, products, or shipping information up to 11:59 PM EST the day before your order is scheduled to ship.

    To delay or speed up your Autoship for any reason, you can change the 'Next Shipment Date'.

    This will change your shipment date for one instance. To alter your Autoship shipments going forward, you can adjust your frequency. Need an order immediately? Select today's date. A warning will occur to notify you, you are about to place and pay for an order. Orders triggered to ship ASAP will be shipped as soon as possible. You will receive an Order and Shipping confirmation and your Autoship schedule will be updated.

    To end all future shipments, Click 'Cancel' above the Autoship schedule you wish to cancel. A pop-up will occur asking for more information about why you are choosing to cancel your Autoship. You will receive confirmation that your Autoship schedule has been canceled after completing the form.

  • What is TLC Autoship?

    TLC Autoship is a flexible and convenient delivery tool that allows you to create an automatic schedule for your pet's orders. Choose a shipment frequency that works best for you and your pet and never worry about forgetting to place an order!

    Need assistance? Try our handy Autoship calculator to determine the best frequency according to your pet's needs.

    Please note, by opting into Autoship, you accept TLC's Autoship Terms of Use

  • 100% Money-Back Guarantee

    Try TLC Pet Food Risk Free

    We’re so confident that you and your pet will fall in love with TLC, we’re happy to let you try it, risk-free!

    If you or your pet are not happy with TLC’s products or service, simply contact our Pet Service Team by submitting a Request for Return and we will refund your purchase.

    All returns are subject to our Return Policy.

    Our TLC Pet Service Team will review and authorize qualified requests that meet the following provisions:

    Upon authorization, you will receive instruction via email on how to complete the return process. Please note, authorized returns must include the Return Authorization (RA) # on the outside of the shipping container and must be directed to the distribution centre noted in the authorization email.

    Any shipping costs incurred for a return to TLC are made at the purchaser’s expense.

    Refunds for authorized returns will be issued:

    To initiate a return, please log into your account and locate your most recent order. Click ‘Request Return’. Please feel free to contact our Pet Service Team if you have any questions.

    Shipping & Delivery

    The following Shipping & Delivery policy applies to all orders placed through tlcpetfood.com. 

    Delivered Fresh. Delivered Free.

    TLC Pet Food offers FREE delivery to the 48 contiguous United States and across Canada.

    Shipping charges may apply to certain locations in Newfoundland and Labrador, P.E.I. and other remote and rural locations.

    Shipping charges, if applicable will be shown at checkout.

    TLC Pet Food does not ship to Alaska, Hawaii, or Nunavut at this time.

    Business Days

    All orders are shipped from a TLC distribution center Monday to Friday, excluding applicable statutory holidays.  

    Delivery Partners

    TLC works with Fedex and other trusted premium carriers to ensure our customers receive fast and reliable service.

    Signature is not required to have your TLC order delivered. Our delivery partners make every effort to leave your TLC order in a safe and secure location if no one is at home to receive the shipment.

    Lost or Stolen Shipments

    Once your order leaves TLC’s distribution centre, it is pursuant to a shipment contract and the risk of loss passes on to you. TLC Pet Food cannot be held liable for lost or stolen packages delivered by our delivery partners, however Our Dedicated Pet Service Team is ready and available to assist. Contact our team if you have any questions about your shipment.

    Tracking Your Order

    Tracking information for your order will be emailed to you when available.

    You may also contact our Pet Service Team to inquire about your order if tracking is unavailable.

    Delivery Times

    Delivery times for most locations are 2-3 business days and will vary depending on location. We recommend allowing up to 7 business days for delivery of your first shipment. 

    Delivery times can be impacted by things beyond our control including inclement weather, world events, service volumes etc.,  

    Shipping Locations

    Customers are provided the opportunity to review their order, including the shipping address being used for the order prior to processing payment. It is the customer’s responsibility to confirm the accuracy of the information being submitted at the time the order is placed. TLC is unable to stop or redirect a delivery once it has left our facility.