Yes! You can ship your Autoship orders anywhere TLC Pet Food is delivered (including most places across the 48 contiguous United States and 9 provinces in Canada).
To have an Autoship order delivered to another location other than your regular shipping destination (like a vacation home or your place of work), all you need to do is update your Default Shipping Address ahead of your Next Autoship Date.
Add the address you wish to have your next Autoship order sent to and make click 'Make Preferred'.
Your default shipping address will appear with a star icon and be labeled 'Preferred Address'.
Remember to update your preferences as required. Your Autoship orders will always be shipped to the default Preferred Address set on your account the morning your Autoship order is scheduled to ship.
YES! You have complete control to manage your Autoship through your online TLC account. Find your active Autoship schedules by visiting the Autoship tab under My Account.
Click 'Cancel' on the Autoship schedule you wish to Cancel and all future shipments will end. You have until midnight eastern standard time to cancel an Autoship scheduled to ship that day. If your order has already been created and processed for payment and you no longer need the shipment, contact Pet Service and they will do their best to prevent shipment and refund your order.
You will be notified that your Autoship has successfully been canceled.
After opting in to Autoship, log in to your TLC account and manage your Autoship schedule here: https://tlcpetfood.com/my-account/autoship/
To cancel your Autoship, click 'Cancel Autoship'. You will receive confirmation your Autoship has been canceled.
You have until midnight of the morning your order is scheduled to ship to make adjustments or cancel. Contact our Pet Service Team at any time by clicking 'Need Help with Your Autoship' and completing the form.
To create an Autoship schedule, check 'Yes! Schedule My Orders Using Autoship' for the product you'd like to ship automatically.
Select a frequency, using the Autoship calculator if you need assistance and click 'Add to Cart'. If you opt into Autoship for multiple products using the same frequency, we will create a single Autoship schedule. If you select varying frequencies for multiple products, you will have multiple Autoship schedules created for each frequency.
You will have an opportunity to review and adjust your Autoship schedule(s) during checkout and will receive confirmation once you have submitted your order with Autoship.
Once you have submitted an Autoship schedule, you will manage your schedule from within your account. Log in to your TLC account and visit https://tlcpetfood.com/my-account/autoship to view your active schedules.
Your Autoship orders will be processed for payment the morning they are expected to ship.
Yes! You can create as many Autoship schedules as you need, including creating multiple Autoship schedules for different pets with different needs. Each Autoship schedule is assigned an ID to assist you in managing multiple schedules. Log in to your TLC account and view your Autoship schedules here.
To create a new schedule, check 'Yes! Schedule My Orders Using Autoship', select your preferred frequency and add the item to your cart. Complete checkout and your new Autoship will be created. You will receive notification ahead of shipment for all of your configured Autoship schedules. Autoship orders use the default payment method and default shipping address on your account the morning your Autoship is scheduled to ship.
Yes! Your Autoship schedule can easily be adjusted by visiting the Autoship tab under "Manage Account".
You will receive email reminders about your upcoming orders and can make any necessary changes to the frequency, products, or shipping information up to 11:59 PM EST the day before your order is scheduled to ship.
To delay or speed up your Autoship for any reason, you can change the 'Next Shipment Date'.
This will change your shipment date for one instance. To alter your Autoship shipments going forward, you can adjust your frequency. Need an order immediately? Select today's date. A warning will occur to notify you, you are about to place and pay for an order. Orders triggered to ship ASAP will be shipped as soon as possible. You will receive an Order and Shipping confirmation and your Autoship schedule will be updated.
To end all future shipments, Click 'Cancel' above the Autoship schedule you wish to cancel. A pop-up will occur asking for more information about why you are choosing to cancel your Autoship. You will receive confirmation that your Autoship schedule has been canceled after completing the form.
TLC Autoship is a flexible and convenient delivery tool that allows you to create an automatic schedule for your pet's orders. Choose a shipment frequency that works best for you and your pet and never worry about forgetting to place an order!
Need assistance? Try our handy Autoship calculator to determine the best frequency according to your pet's needs.